Hi, Katie. Thanks for getting back to me quickly. I have Office 365 installed and followed your instructions, but no luck. I tried to download and update the .NET framework to the latest version, but got a message that the latest was already installed. Windows 11 doesn’t exactly match your instructions, though. I found the window to turn Windows features on or off and see a checkbox for .NET framework 4.8 Advanced Services. Under that is a box for ASP.NET.4.8, which is turned on. I restarted everything, but still get the same error. Maybe it’s a Windows 11 problem?
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