General questions regarding our software products can be posted on our support forum.
Because our software is provided as a service to our clients, and generously made available by our client community to others free of charge, we do not generate any revenues through licensing fees. As a result we are unable to answer detailed questions from non-client users without billing for our time. If you are not currently a client of ours and are considering requesting support from us, we ask that you please first purchase support time here:
- Credit for support time can be purchased in an amount of your choice
- Once support time has been purchased, you can then use this support credit to request support from us on an as-needed basis
- Hourly rates for our support staff range from $85-$145, depending on the personnel required to provide your support
- Whenever you make a support request, your remaining credit is adjusted to reflect the time required by our staff to respond to your request
- Support credits remain on account for up to 2 years from the time of purchase
Note that no payment is required at this time. Once you submit a request below you will receive an electronic invoice by email, which you can then pay using credit card, Paypal or cheque.